Virgin Casino Online (operated for UK players at virgin-casino-online-uk.com, licensed by the UK Gambling Commission under licence number 38905) takes the privacy of every visitor and registered player seriously. This policy explains what personal data we collect, why we collect it, how long we keep it, who we might share it with, and what rights you hold under UK data protection law. It applies to anyone who visits the site, creates an account, deposits funds, plays games, or contacts our support team.
By using this website or registering an account, you agree to the practices described below. If you do not agree with any part of this policy, please do not continue using the site, and contact us using the details at the bottom of this page if you have questions before deciding.
1. Who Is Responsible for Your Data
Virgin Casino Online is the data controller for the personal information processed through this website. Our registered support address is:
Level 5, Glasgow Financial Centre, 110 Queen Street, Glasgow, G1 3BX, United Kingdom
Email: support@virgin-casino-online-uk.com
Phone: +44 141 560 6347
As a UKGC-licensed operator, we are bound by both the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the licence conditions set by the Gambling Commission, which include specific rules around identity verification, source-of-funds checks, and record-keeping for anti-money laundering purposes.
2. What Information We Collect
We collect personal data at different stages of your relationship with us. This includes:
- Registration details: full name, date of birth, home address, email address, phone number, and chosen username and password.
- Identity verification data: copies of government-issued ID (passport or driving licence), proof of address documents, and, where required, proof of payment source, as mandated by UK anti-money laundering regulations.
- Financial information: payment card details, e-wallet account information, transaction history, deposit and withdrawal amounts, and details relevant to processing payments through Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, Apple Pay, Google Pay, and supported cryptocurrency options.
- Account activity: games played, wagers placed, session duration, login times, bonus usage, and responsible gambling tool settings such as deposit limits or self-exclusion status.
- Technical data: IP address, device type, browser type, operating system, and cookie identifiers collected automatically when you browse the site.
- Communications: records of correspondence with our support team, including live chat transcripts, emails, and phone call notes where applicable.
- Marketing preferences: your choices regarding promotional emails, SMS, and push notifications.
3. Why We Process Your Data
We only process personal data where we have a proper legal basis to do so. The main reasons include:
- Performing our contract with you: creating and managing your account, processing deposits and withdrawals, crediting bonuses, and delivering the games and services you have signed up for.
- Legal and regulatory obligations: verifying your age and identity, screening for signs of problem gambling, checking against GAMSTOP and other self-exclusion registers, and retaining transaction records as required under Gambling Commission licence conditions and anti-money laundering legislation.
- Legitimate interests: preventing fraud, detecting suspicious betting patterns, keeping the platform secure, improving site performance, and understanding how players use our games so we can refine the experience.
- Consent: sending you marketing communications about bonuses and promotions, where you have opted in. You can withdraw this consent at any time without affecting any other part of your account.
4. Age Verification and Player Protection
Virgin Casino Online is strictly for players aged 18 and over. Part of our legal obligation as a UKGC licensee involves confirming your age and identity before you can withdraw funds, and in some cases before you can deposit. We may use third-party verification services to cross-check the details you provide against public and credit reference records. This is a standard requirement across every UK-licensed gambling operator and is not optional.
We also share relevant account status information with GAMSTOP, the UK’s national self-exclusion scheme. If you register with GAMSTOP, this will be reflected on our platform and across all other UKGC-licensed sites, in line with our shared commitment to responsible gambling.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to keep you logged in, remember your preferences, measure site performance, and, where you have given consent, tailor promotional content to your interests. Cookies fall broadly into these categories:
- Strictly necessary cookies: required for core functions such as logging in, session security, and cashier operations. These cannot be switched off.
- Performance and analytics cookies: help us understand how visitors use the site so we can identify and fix issues.
- Functional cookies: remember choices such as language or display settings.
- Marketing cookies: used to show relevant offers and measure the effectiveness of promotional campaigns, only set with your consent.
You can manage or withdraw cookie consent at any time through your browser settings or the cookie preference tool on this site. Please note that blocking strictly necessary cookies may prevent parts of the site, such as the cashier or account login, from working correctly.
6. Who We Share Your Data With
We do not sell personal data. We do, however, share certain information with carefully selected third parties where it is necessary to run the service or meet our legal duties:
- Payment providers such as Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, and cryptocurrency payment processors, to complete deposits and withdrawals.
- Identity verification and fraud prevention providers, to confirm age, identity, and address, and to screen for fraudulent activity.
- Game and software providers such as Evolution, Play’n GO, Playtech Live, PG Soft, BGaming, and other studios featured on this site, to the extent necessary to deliver and record gameplay.
- Regulatory bodies, including the UK Gambling Commission, GAMSTOP, and law enforcement agencies, where we are legally required to report information or respond to a lawful request.
- Alternative dispute resolution providers, such as IBAS, if a complaint you raise needs to be escalated for independent review.
- IT and hosting providers who support the technical infrastructure of the website, under strict data processing agreements.
Where any of these third parties are based outside the United Kingdom, we ensure appropriate safeguards are in place, such as standard contractual clauses, so that your data continues to receive a comparable level of protection.
7. How Long We Keep Your Data
We retain personal data for as long as your account remains active, and for a further period afterwards to meet our legal and regulatory obligations. Gambling Commission licence conditions generally require financial and identity records to be kept for a minimum of five years after an account is closed, to support anti-money laundering monitoring and potential regulatory inquiries. Marketing data is retained only for as long as you remain opted in, or until you ask us to stop.
8. Keeping Your Data Secure
We use industry-standard security measures to protect your personal and financial information, including encryption of sensitive data in transit, restricted internal access controls, and regular monitoring for unusual account activity. Payment details are processed through PCI DSS-compliant channels, meaning your full card information is never stored directly on our own servers in unencrypted form.
No system can guarantee absolute security, but we continually review and update our safeguards in line with current best practice and regulatory expectations.
9. Your Rights Under UK Data Protection Law
As a UK resident, you have a number of rights over your personal data, including the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your data, where we are not legally required to keep it
- Object to or restrict certain types of processing, particularly direct marketing
- Withdraw consent for marketing communications at any time
- Request that your data be transferred to another provider in a portable format, where technically feasible
- Lodge a complaint with the Information Commissioner’s Office if you believe your data has been mishandled
To exercise any of these rights, please contact us at support@virgin-casino-online-uk.com. We will respond within one month, as required by law, though certain requests, particularly those affecting records we are legally obliged to retain for regulatory reasons, may be limited or delayed while your account remains active or under review.
You also have the right to complain directly to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection, if you feel your concerns have not been addressed satisfactorily.
10. Automated Decision-Making and Profiling
We may use automated systems to flag unusual betting patterns, assess fraud risk, or identify signs of potentially harmful gambling behaviour, such as rapidly increasing deposit frequency or extended session lengths. Where automated processing has a significant effect on your account, such as a temporary restriction pending manual review, you have the right to request human review of that decision.
11. Marketing Communications
If you have opted in to receive marketing communications, we may contact you by email, SMS, or push notification with information about bonuses, new games, or promotional offers such as those featured on our promotions page. You can unsubscribe at any time using the link included in every marketing email, through your account settings, or by contacting our support team directly. Opting out of marketing does not affect essential account or transactional communications, such as withdrawal confirmations or responsible gambling notices.
12. Children’s Privacy
This website and all associated services are intended exclusively for individuals aged 18 and over. We do not knowingly collect personal data from anyone under this age. If we become aware that a minor has registered an account, we will close it immediately and take reasonable steps to delete the associated data, in line with our licence obligations.
13. Third-Party Links
Our site may contain links to external resources, including responsible gambling organisations such as GamCare and BeGambleAware, payment providers, and game studio websites. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their own privacy policies before submitting any personal information to them.
14. Changes to This Policy
We may amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or Gambling Commission guidance. Any significant changes affecting how we handle your personal data will be communicated through the website or, where appropriate, directly by email.
15. Contact Us
If you have any questions about this Privacy Policy, how your data is used, or wish to exercise any of your rights, please get in touch:
Email: support@virgin-casino-online-uk.com
Phone: +44 141 560 6347
Address: Level 5, Glasgow Financial Centre, 110 Queen Street, Glasgow, G1 3BX, United Kingdom
For confidential support if gambling ever stops feeling like entertainment, BeGambleAware and Gambling Therapy offer free advice and can be contacted at any time, independently of your account with us.