What This Policy Covers
Virgin Casino Online (virgin-casino-online-uk.com) uses cookies and similar tracking technologies to make the site work properly, keep your account secure, and understand how players use the platform. This policy explains what cookies are, which ones we use, why we use them, and how you can control or switch them off if you’d rather not have them.
This policy sits alongside our wider Privacy Policy and Terms and Conditions, and it applies to anyone browsing or playing on virgin-casino-online-uk.com from the United Kingdom. Because we hold a UK Gambling Commission licence (licence number UKGC 38905), our use of cookies is shaped not only by data protection law but by the additional obligations that come with running a regulated gambling platform.
What Are Cookies?
Cookies are small text files that get placed on your device (computer, tablet or phone) when you visit a website. They allow the site to recognise your browser on return visits, remember choices you’ve made, and collect information about how the site is used.
Alongside standard cookies, we also use a handful of related technologies that work in a similar way, including:
- Pixel tags and web beacons, which help us understand whether an email or advert has been opened or interacted with
- Local storage objects, which allow certain settings (such as sound preferences in games) to be remembered between sessions
- Software Development Kits (SDKs) within our mobile app, which perform a comparable function to cookies on a browser
For simplicity, we refer to all of these collectively as “cookies” throughout this policy.
Why a Licensed Casino Needs to Be Clear About This
Under the UK Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), operators are required to be transparent about how player data is collected and used, particularly where that data feeds into responsible gambling monitoring, fraud prevention, or age verification. Cookies play a part in several of these processes, which is why we’ve set this policy out in more detail than you might expect from a typical retail website.
The Legal Basis for Using Cookies
Our use of cookies is governed primarily by the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR), both of which are overseen by the Information Commissioner’s Office (ICO).
In broad terms:
- Cookies that are strictly necessary for the site to function do not require your consent, though we still tell you about them
- Cookies used for analytics, personalisation, or advertising purposes do require your consent, which we obtain through the cookie banner shown when you first visit the site
- You can withdraw consent at any time through the methods described further down this page
Categories of Cookies We Use
1. Strictly Necessary Cookies
These cookies are essential for the site and your account to function correctly. Without them, core features such as logging in, holding your session while you play, processing deposits, or keeping your cart balance accurate simply wouldn’t work.
Typical uses include:
- Keeping you logged in as you move between pages
- Remembering game state during an active session so a spin or hand isn’t lost if you refresh the page
- Supporting secure checkout when you make a deposit or request a withdrawal
- Enforcing age verification and geolocation checks required under our UKGC licence
- Detecting fraudulent activity, multiple account creation, or attempts to circumvent self-exclusion
These cookies cannot be switched off through our cookie settings, because doing so would prevent the site from operating as intended, including safeguards that exist for your protection.
2. Functional Cookies
Functional cookies remember choices you’ve made so you don’t have to re-enter them every time you visit. This includes things like your preferred language, currency display, whether you’ve dismissed a particular notification, and settings within the mobile app such as sound or vibration preferences.
3. Performance and Analytics Cookies
These cookies help us understand how players actually use the site: which pages get visited most, where people tend to drop off during registration, how long a typical session lasts, and which games attract the most attention. We use this information to fix things that aren’t working well and to prioritise improvements that matter to real usage patterns rather than guesswork.
Analytics data is generally aggregated and doesn’t identify you personally, though it may be linked to your account in some cases to help us understand behaviour patterns relevant to responsible gambling monitoring.
4. Advertising and Targeting Cookies
These cookies are used to make the promotions and offers you see, both on our site and elsewhere, more relevant to you, and to measure how effective our marketing campaigns are. They may track your visits across other websites and be used by advertising partners to build a picture of your interests.
Given the nature of this business, we apply particular care here. We do not knowingly target advertising at anyone who has self-excluded through GAMSTOP or through our own account controls, and we do not use these cookies to target under-18s under any circumstances.
5. Third-Party Cookies
Some cookies on our site are placed by third parties rather than by us directly. These typically come from:
- Payment providers, when you deposit or withdraw using methods such as Visa, Mastercard, PayPal, Apple Pay, Google Pay, Skrill, Neteller, or Paysafecard
- Game providers whose software is embedded on our platform, including Evolution, Play’n GO, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, Spribe and others in our games library
- Analytics and marketing platforms that help us measure site performance and campaign effectiveness
- Social media platforms, if you choose to share or interact with content via social buttons on the site
We don’t control how these third parties use the data collected through their own cookies, so we’d recommend checking their individual privacy and cookie policies if you want the full picture.
Cookies and Responsible Gambling
It’s worth being upfront about one particular use of cookies and related tracking technology: they play a part in how we monitor account activity for signs of problem gambling and how we apply tools such as deposit limits, session reminders, cooling-off periods, and self-exclusion.
If you use GAMSTOP or set limits through your account settings, cookies and account-linked data help ensure those restrictions are enforced consistently across your sessions and devices. This isn’t a marketing function, and it isn’t something we’ll switch off on request, because it exists to support the safeguards you or the regulator have put in place.
If gambling ever stops feeling like entertainment, support is available through BeGambleAware and GamCare on 0808 8020 133, both free and confidential.
How Long Do Cookies Last?
- Session cookies are temporary and are deleted automatically once you close your browser
- Persistent cookies remain on your device for a set period, which can range from a few days to a couple of years, depending on their purpose
We periodically review retention periods to make sure we’re not holding data longer than necessary for the purpose it was collected for.
Managing Your Cookie Preferences
You have several ways to control cookies:
Through Our Cookie Banner
When you first visit virgin-casino-online-uk.com, you’ll be shown a cookie banner allowing you to accept all cookies, reject everything beyond the strictly necessary ones, or customise your preferences by category. You can revisit and change these preferences at any time through the cookie settings link, usually found in the site footer.
Through Your Browser
Most browsers let you view, delete, or block cookies through their settings menu. Because the exact steps differ between browsers, we’d suggest checking the help section of whichever browser you use, whether that’s Chrome, Safari, Firefox or Edge, for specific instructions.
Bear in mind that blocking all cookies, including strictly necessary ones, is likely to affect how the site functions. You may find that login doesn’t persist properly, deposits fail to process, or age and location verification can’t be completed, in which case you won’t be able to play.
Through Your Mobile Device
If you use the Virgin Casino app, similar controls are usually available through your device’s privacy or app permissions settings, allowing you to limit ad tracking at the operating system level.
Do Not Track Signals
Some browsers offer a “Do Not Track” setting. There’s currently no consistent industry standard for how websites should respond to this signal, so at present our site does not change its behaviour in response to Do Not Track requests, though we do respect the choices you make through our own cookie banner.
Children and Cookies
Virgin Casino Online is intended exclusively for individuals aged 18 and over, in line with UK gambling law. We do not knowingly collect data from, or set advertising cookies targeted at, anyone under this age. Age verification checks, which rely in part on strictly necessary cookies, form one of the safeguards we use to prevent underage access.
Changes to This Policy
We may update this Cookie Policy from time to time, whether to reflect changes in the cookies and technologies we use, developments in the law, or guidance issued by the Information Commissioner’s Office or the UK Gambling Commission. Where changes are significant, we’ll make this clear through a notice on the site or an update to the cookie banner itself.
Contact Us
If you have questions about this Cookie Policy or how we use cookies more generally, you can reach us at:
- Email: support@virgin-casino-online-uk.com
- Phone: +44 141 560 6347
- Post: Level 5, Glasgow Financial Centre, 110 Queen Street, Glasgow, G1 3BX, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly, and any concerns relating to our gambling licence can be raised through the UK Gambling Commission’s public channels.